refund question
 

Dear youjoomla,

Last time I purchased membership, due to unforeseen circumstances, I did not download anything at all, and only asked one single question in the forum the entire duration of the membership, which was about how to change the background img. I also contacted billing about this issue but never got any response.

Is it possible to get a refund or at least a discount on another membership?

Thank you.

Are you sure your are posting in product assigned forum?: Yes

What is your CMS version?: Joomla 3.x

MySQL Version: 5.x

PHP version: 5.x

Link to installation: www.zhongwenmovies.com

Have you edited any files? If yes tell us which ones.: No

Is this personal or client website?: Personal

Not sure when you sent email to our reps but please try now
http://www.youjoomla.com/contact-us-after-sales.html
I am sure they can work something out.

Thanks, Neo.

I sent another message a moment ago.

You sure it was sent? I just tested the form and works fine. We did not get your email.

Honestly, in the last few years since I've been using Youjoomla, I never received a response when I utilized the form connected to the link you provided above. (http://www.youjoomla.com/contact-us-after-sales.html) This has occurred probably 5-6 times total. When it says "message was sent, please wait 24/48 hrs for a reply" etc., I assume it was actually sent.

How else can I contact someone?

send direct email to youjoomla at gmail please